Terms & Conditions
Payment and Cancellations:
For entire package tours cancelled less than one month in advance, we cannot give a full refund as many hotels and some tour operators do not allow for short notice cancellations.
There are no refunds for no shows or parts of the tour or itinerary clients request to cancel at the last minute or decide not participate in while on an excursion.
Any cancellation by a client must be made in writing and acknowledged by Escapes Ecologicos.
The date on which the request to cancel is received by us will determine the applicable charge.
Note that any costs incurred for changes made by the customer after the itinerary is confirmed are the sole responsibility of the customer.
Payment policy for package tours is 50% at booking and the remaining 50% one month before the start of the tour package.
We are obliged by the same reservation and cancellation policies of the hotels and may require the full payment for the hotel portion of the vacation package according to hotel requirements.
Payments can be made to by credit card via a signed credit card authorization form (Visa/MasterCard/ Credit cards are charged once the authorization form has been received in our office.
Direct deposits can be made to our Banco Nacional de Costa Rica.
Dollars Account number: 100-02-047-600407-6, Swift BNCRCRSJ
CC 15 10 47 10 02 60 04 071
Account name ESCAPES ECOLOGICOS, S.A.
Bank Direction: Costa Rica, San Jose, Av. 1 y 2. Calles 3 y 4.
If paying via PayPal, related transaction charges will be covered by the purchaser.
Reservations are not confirmed until we acknowledge receipt of written service request and / or signed credit card authorization form.
Confirmation subject to availability: we cannot guarantee your reservation until we have confirmed receipt of your payment.
We may require an earlier pre-payment for tours and services during our high and peak seasons (July-August and/or December-January, etc.).
If payment is made via deposit, wire transfer, PayPal or credit card, please send deposit slip as confirmation of pre payment.
Up to 31 days before your trip starts: refund of 50% deposit minus 10% (of total package price) administrative fee.
30 to 15 days before multi-day trip starts: 30% refund (the 70% we keep would cover the hotel costs plus 10% for administrative costs).
Peak-season travel (December 15th-January 1st) non-refundable deposit.
There are no refunds for unused portions and no shows.
Should clients change their itinerary once in Costa Rica, it will be at their own expense. Just let us know if there is anything you’d like to add or change to your itinerary.